jililv Privacy Policy

Your personal information is completely safe with us. jililv follows SSL encryption and strict data protection policies.

Table of Contents
Last Updated: January 2026

This privacy policy applies to all services of jililv. By using our website, you are agreeing to the terms outlined in this policy. Please read the full document carefully.

1. Introduction

jililv is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy. The purpose of this privacy policy is to clearly inform you about what data we collect, how we use that data, and the steps we take to protect your personal information.

jililv is committed to maintaining complete transparency regarding the collection and processing of personal information of all registered members on its platform. Our privacy policy has been developed in line with international best practices for data protection.

By using our platform, you confirm that you have read and fully agreed to the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us at [email protected].

2. What Data We Collect

jililv collects various types of data from its members. This data can be divided into two main categories:

2.1 Directly Provided Data

Data that you provide yourself during the registration process and while using the platform:

  • Full name (in Bengali or English)
  • Date of birth and age verification information
  • Valid email address
  • Mobile number
  • Home address
  • National ID or passport details (for KYC verification)
  • Payment method details (bKash, Nagad, Rocket, Upay account numbers)
  • Username and password (stored in encrypted form)

2.2 Automatically Collected Data

Data collected technically while you use the platform:

  • IP address and device type
  • Browser type and version
  • Operating system information
  • Time and date of access to the platform
  • Usage patterns and navigation history
  • Data collected through cookies and similar technologies
  • Transaction history and gaming activity data

3. Purposes of Data Use

jililv uses the data it collects for the following purposes:

3.1 Account and Service Management

  • Creating and managing new member accounts
  • Verifying user identity and preventing fraudulent activity
  • Ensuring deposits and withdrawals are processed
  • Managing bonus, promotion, and reward activities
  • Ensuring VIP program benefits and services

3.2 Security and Compliance

  • Completing anti-money laundering and KYC (Know Your Customer) processes
  • Ensuring account security and preventing unauthorized access
  • Verifying age and ensuring responsible gaming
  • Fulfilling applicable legal obligations

3.3 Improved User Experience

  • Customizing the platform according to your preferences and interests
  • Recommending relevant games and offers
  • Improving customer service and resolving issues
  • Operating services on Bangladesh Standard Time (BST, UTC+6)

3.4 Communication

  • Sending important account notifications
  • Sending transaction confirmation messages
  • Informing you about new promotions and offers (if you have given consent)
  • Providing 24/7 live chat support

4. Data Storage and Protection

jililv follows the highest industry standards to protect your personal information. We have put in place the following measures to keep your data secure:

4.1 Technical Security Measures

  • SSL/TLS Encryption: All data transmissions are secured through SSL encryption
  • Encrypted Database: Sensitive data is stored on encrypted servers
  • Firewall Protection: Robust firewall measures to prevent unauthorized access
  • Secure Payment Gateway: Secure connections with bKash, Nagad, Rocket, and Upay
  • Two-Factor Authentication: Additional verification for suspicious login attempts

4.2 Data Retention Period

We retain your data only for as long as necessary. Even after an account is closed, some data may be retained for a defined period to meet legal obligations. Financial transaction records are retained for a longer term for audit and dispute resolution purposes.

4.3 Staff Access Controls

Only authorized jililv staff may access user data for specific reasons and to a defined extent. All staff operate under strict confidentiality agreements.

5. Sharing Data with Third Parties

jililv never sells your personal data to third parties for commercial purposes. However, some data may be shared in the following limited circumstances:

5.1 Service Provider Partners

To operate our platform, we use certain trusted third-party services, such as payment processing partners (bKash, Nagad, Rocket, Upay), game software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt, etc.), and technology support providers. These partners receive only the data necessary to deliver the defined services.

5.2 Legal Obligations

Data may be provided to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations. Specific data may also be provided to relevant authorities in order to comply with anti-money laundering regulations.

5.3 Business Changes

In the event of a business merger, acquisition, or restructuring, user data may be transferred to the new entity. We will notify users appropriately before any such changes take place.

6. Cookie Policy

jililv uses cookies and similar technologies on our website. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Types of Cookies We Use

  • Essential Cookies: Essential for managing login sessions and ensuring security
  • Functional Cookies: For remembering your preferences such as language and display settings
  • Analytical Cookies: For understanding and improving how our platform is used

6.2 Cookie Controls

You can disable cookies through your browser settings. Please note, however, that disabling certain essential cookies may cause some features of the platform to stop working properly.

7. Your Rights

As a registered member of jililv, you have the following rights over your own data:

  • Right to Access Data: You have the right to know what data we hold about you. You can contact us at any time to request a copy of your data.
  • Right to Correct Data: If your data is incorrect or incomplete, you have the right to have it corrected. You can update your data through account settings or by contacting our support team.
  • Right to Delete Data: In certain circumstances, you have the right to request that your personal data be deleted, though some data may need to be retained due to legal obligations.
  • Right to Object to Processing: You have the right to object to the processing of your data for marketing or profiling purposes.
  • Right to Data Portability: You have the right to receive your data in a structured, machine-readable format.
  • Right to Withdraw Consent: You may withdraw your consent to data processing at any time.

To exercise any of the above rights, email us at [email protected] or contact our 24/7 live chat support.

8. Protection of Minors

jililv strictly prohibits anyone under the age of 21. Our platform is operated exclusively for users aged 21 and above.

We follow age verification procedures during the registration process. If we find that a minor is using our platform, we will immediately close that account and securely delete any data collected.

We do not knowingly collect data from anyone under the age of 21. If a parent or legal guardian believes that their minor child has registered on our platform, please contact us.

9. Protection of Payment Information

jililv takes special care to protect financial information. Our payment processing system follows the policies below:

  • All transactions through bKash, Nagad, Rocket, and Upay are conducted over fully encrypted channels
  • Complete mobile banking PINs or passwords are never stored in our system
  • Transaction history is stored securely and used for dispute resolution
  • An automatic alert system is active for suspicious transactions
  • The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳1,000

Withdrawals are typically processed within 5-30 minutes. Our 24/7 live chat support is available for any issues with financial transactions.

10. Changes to the Privacy Policy

jililv reserves the right to change this privacy policy in response to business needs, technological changes, or legal obligations.

For important changes, we will notify you in the following ways:

  • Displaying a clear notice of changes on the website
  • Sending a notification to your registered email address
  • Updating the "Last Updated" date at the top of the policy

Continuing to use the website after changes are made will be considered as your acceptance of the new policy. We recommend that you visit this page regularly.

11. Contact

If you have any questions, concerns, or complaints about this privacy policy, you can contact us in the following ways:

Our privacy team generally tries to respond to your enquiry as quickly as possible. We are committed to protecting your information and treat any concerns you have with the utmost importance.

You can also read our About Us, Terms & Conditions, and Responsible Gaming pages.